FREE SHIPPING ITEMS
For customers that have chosen our FREE SHIPPING (Without Tracking) option, please bear in mind that we will only provide you with our Proof of Shipping. You will NOT be able to track your order’s whereabout after that, the risk of the product not arriving your doorstep is there. If after 60 days, you still haven't received your order, we will escalate the matter to our customer service team and refund your money, no questions asked.
If your order is over $75. we HIGHLY RECOMMEND you to choose our Register Shipping (With Tracking) option, so that you will be able to track your order at all times, until it arrives your doorstep.
HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please contact us within 5 days from receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Only items purchased directly from https://yayoge.com will be accepted.
Returned items must be in original packaging, including any accessories, manuals.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?
Please contact our Customer Support team to start the return process. Please include the following information:
2.Proof of purchase
3.Video or photo of the faulty product (if applicable)
4.Complete delivery address
5.Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
YAYOGE RESERVES THE RIGHT ABOVE THESE POLICY.