Read our updated response to COVID-19

May 09, 2020 12 Comments

COVID-19 Update

· Due to the Covid-19 caused a significant drop in the capacity of international flights, which directly affected the time limit of parcels shipped from China to 2 or 3 times before,so we temporarily stopped parcels sent from China untill International flights return to normal.

 

· Our top priority is the health and safety of our employees and customers, so we completely redesigned our fulfillment center to comply with state-recommended social distancing and PPE guidelines.

 

 

What does this mean for you?

· Customers in US,UK you still can order these products in US WAREHOUSE/UK WAREHOUSE.And after two months, customers in other European countries can also purchase products in BE WAREHOUSE.

 

· Processing times will be delayed. But, we’ll make sure to notify you ASAP when your order ships or if we foresee any issues with fulfilling your order.

 

· You can still cancel for a refund. We are keeping our updated return policy so you can cancel any unshipped order at any time for a full refund. If you have any questions about your order or wish to cancel, please contact customer service here.

 

We truly appreciate your patience and understanding.

Thanks every customers for your supporting all the time,and we hope you are all staying safe!

 

How to contact us?

Recently we noticed many customer comments in Ins,FB,Youtube about parcel delay or refunding question.We are sorry for no reply and thanks for customers who help us reply.If you have any question please contact us by email,we will give you more information and solution,and please pay attention to our reply email.We will give you a reply within 2 working days

 

Please contact us: service@yayoge.com

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