If your order is shipped with Air Mail Register, its tracking information should be updated 3-7 days after its shipment. If the shipping method you selected is DHL or other express services, you should be able to track your order 2-3 days after its shipment. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.
We do not offer free shipping to some countries where we can not guarantee a cheap or reliable delivery service. However, we strive for increasing the number of countries eligible for our free shipping service, and you may discover that this option is available for your country in the near future.
This is a free shipping method for all products,because yayoge is new store so we free all product shipping fee.This tracking number will not be updated when parcel is out of the original country (China) and it will be delivery whthin 21-60days.If you want to get your order quickly or your country is Belgium, Spain, Brazil, Mexico, Turkey, India, South Africa, Pakistan, Guam, Iraq (easy to lost in this shipping method) ,please choose other shipping method.
2.Registered Air Mail (7-28days)
This is a 3$ extra shipping method,specification on quick and safety.Most of country delivery within 17 days.
This tracking number will be updated untill your parcel delivery.
This is fastest shipping method sending from China.it will cost 50$ extra ,delivery within 3-7 days.
Customs duty No matter the airmail or the expedited parcel or any other shipping method, we will not pay for the customs duty or any other taxes, please contact with your local custom office to find out more information about the customs duty.
For the unregistered airmail and registered airmail, we will make the value as lower as we can, usually it will be $5-$10, and we will also mark the parcel as a gift, please do not worry.
For the expedited parcel(DHL/EMS/UPS), we need to mark the real value for most country since the customs is very strict for the expedited parcel, the parcel will be returned or charged higher fee by customs if we mark the lower value.
No free shipping option
Please note that several country may must choose the $3 for the registered airmail, there is not the unregistered airmail option since the parcel is very easy to lost, for example Belgium, Spain, Brazil, Mexico, Turkey, India, South Africa, Pakistan, Guam, Iraq.
You can track your order in different parts of our website according to its current status.
Processing: you can check its status in the “My Orders” section of your Yayoge account.
Shipped: once your order has been shipped, you will receive an e-mail from us with the tracking code and a link where to track it (www.17track.net). You can also find the tracking details of your order on the “My Orders” page.
If you did not receive this email, please email order to firstname.lastname@example.org.We will reply you within 24 hours.
If you do not receive your order or one of the products is significantly different from its description, you will be covered by the PayPal Buyer Protection, which includes the price of the item plus the shipping fees. Please contact our customer service as soon as you realize there might have been something wrong with your order.
You will be covered by the PayPal Buyer Protection if your case meets the following criteria:
. The item was purchased on Yayoge; . You paid with PayPal;
. You filed only one claim per PayPal payment;
. You opened the case no later than 45 calendar days from the date of your PayPal payment and – if necessary – escalated it to a claim no more than 20 calendar days after opening your case;
. You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.
Below please find some of the most common reasons for this type of situation:
- The full name and shipping address of your PayPal account do not match the details you entered for this order. We have tried to contact you but have not received your response within a reasonable period of time. For this reason, we may have canceled your order.
- One or more of the products contained in your order were out of stock. If we do not receive a response from you within 5 days after contacting you for the first time, we will send you a refund of your purchase.
Customers should be responsible for entering a correct and complete shipping address. Please do not hesitate to contact us once you realize that your address is not the one you wanted to select. We will not be able to change it after your order has been shipped.
Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.